Refund policy

REFUND POLICY

Beer refunds / non-returnable items
Unfortunately, we cannot accept returns on beer (including packages and sold out beer), sale items, gift cards or pre-sale items.

Merchandise returns

We have a 14-day return policy, which means you have 14 days after purchasing your item to request a return. If 14 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or unopened.

To start a return, you can contact us at orders@sideprojectbrewing.com. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately with photos if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.